Refund policy

Returns & Refund Policy

Your satisfaction is important to us.

• Returns are accepted within 30 days of delivery.
• Items must be unused and in original condition.
• To initiate a return, contact our support team with your order number.
• Refunds are processed after the returned item is received and inspected.

Shipping costs for returns may be the responsibility of the customer unless the product is defective or incorrect.

Warranty Policy

Montrell Brand provides a limited warranty against manufacturing defects.

If your product arrives damaged or defective, please contact us within 7 days of delivery with photos as proof.

We will offer a replacement or refund after verification.

Order Cancellation

Orders may be cancelled within 24 hours after purchase.

Once an order has been processed or shipped, cancellation is no longer possible, and the return policy will apply instead.

Limitation of Liability

Montrell Brand is not liable for indirect or incidental damages arising from the use of our products or website.

All products are intended for general use and should not replace professional advice when applicable.